A Free Resource, Just For You.
Two-Way Texting Guide
A powerful way to connect with patients.
Looking to maximize the power of Two-Way Texting to onboard new patients, confirm appointments, optimize scheduling, and more? Our free guide outlines everything you need to know about Two-Way Texting. It also provides useful best practices and helpful texting templates your clinic team can use when communicating with patients. At Coleman Associates, we believe in sharing helpful resources and tips that healthcare centers can implement today. We appreciate you being a valued member of our community, and we hope you enjoy this free resource.
Two-way texting is a powerful way to connect with patients. While calling
patients on the phone is still helpful, many patients prefer texting. Texting
is also more accessible for many patients because it’s asynchronous, it’s
convenient for folks who need to communicate after health centerhours, and
it’s generally covered by unlimited texting, even when patients run out of
minutes on their phone. For these reasons, texting patients can also improve
health disparities, in addition to decreasing No-Show Rates.
Set Yourself Up for Success
Please don’t text folks that haven’t given you permission to text them. Just
don’t. Check the regulations on what counts as permission because that is
evolving in real-time.
Make sure you’re following HIPAA guidelines for secure vs non-secure
messaging.
If you are sending automated messages, don’t send them all at once.
Particularly, if you are asking patients to call back. You can learn this the hard
way if you like, but trust us, the folks who answer the phones and respond to
messages will thank us. The only potential exception is a mass raking text. But
even then, only send it to that providers patients that are scheduled 3-10 days
out.
For more information use the following link: CA_Two_WayTexting_Guide.pdf (mcusercontent.com)