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Customer Service Refresher - For COVID-19 & Beyond Sessions 1&2  

10-08-2020 10:40 AM

IPCA hosted a two-part webinar series: Customer Service Refresher - For COVID-19 & Beyond.  

Session 1 Recording (10/7)

Session 2 Recording (10/14)

Learning Objectives:

  • Understand the evidence supporting effective, compassionate communication as a mechanism to reduce patient and family anxiety, increase compliance, improve the overall patient experience, and create interactions that instill a sense of purpose and making a difference in the lives of others.
  • Create greater situational awareness of verbal and non-verbal impressions patients perceive during telephonic and in-person interactions.
  • Learn specific keywords and phrases that can be utilized during patient interactions to communicate with compassion and sincerity, manage-up colleagues, and proactively address concerns.

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2 Files
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10.14 HandlingTough Situations.pdf   1.77 MB   1 version
Uploaded - 04-07-2022
pdf file
10.7 First Impressions and Effective Communication.pdf   1.93 MB   1 version
Uploaded - 04-07-2022

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