Good Afternoon,
ICHCA will be hosting 4 live cohorts to the Motivational Interviewing Series in 2023. More information regarding these sessions
can be found here.
Register now!
Clinical Staff Cohort
January - March
Audience: Clinical Staff, MAs, Nursing, PAs, MDs, etc.
Introductory level training
Unfortunately, most cases of chronic diseases faced in medical settings are preventable through changes in behavior (e.g., smoking cessation, weight loss, healthy diet, physical activity, taking medications as prescribed). Because such health behaviors are predictors of decreased health risk, health behavior change is an important element of our work with patients. MI is an evidence-based and strength-based conversation style that helps people resolve ambivalence and increase commitment for making a behavior change.
Outreach and Front Desk Staff Cohort
April - June
Audience: Frontline Staff such as Front Desk, Outreach & Enrollment, CHWs, etc.
Introductory level training
Outreach and Front Desk Staff are often the first point of contact for most patient interactions. Unfortunately, these Frontline Staff sometimes face verbal abuse and emotional outbursts from patients who are experiencing a variety of frustrating situations. These frustrating situations can arise from both personal issues (e.g. health anxiety, financial concerns, fear, lack of sleep) and systemic issues (e.g. scheduling problems, Covid, insurance concerns, staffing shortages). Positive and warm interactions with frontline staff is a high predictor of overall patient satisfaction. Motivational Interviewing provides proven skills to help rapidly de-escalate and increase engagement and trust with patients.
Supervisors Cohort
July – September
Audience: Executive Level Staff, Managers, Supervisors, Leadership, etc.
Introductory level training
Managers working at an organizational level often experience ambivalence from their constituents, employees, and other stakeholders. It can be difficult to help organizations (and people within those organizations) make needed changes. It can be particularly difficult for people to make needed changes if it is perceived that the change is being externally forced. Motivational Interviewing (MI) is an evidence-based and strength-based conversation style that helps people resolve ambivalence and increase commitment for making a behavior change. Motivational interviewing increases the likelihood that people will own the change behavior and become more internally motivated.
Behavioral Health Staff Cohort
October - December
Audience: Behavioral Health Staff and MI-invested staff
Advanced level training
Ambivalence about making changes is one of the most common experiences patients face within behavioral health settings. Helping patients resolve ambivalence and become more motivated to make positive behavior changes should be a central theme for almost every therapeutic setting. Motivational Interviewing (MI) is an evidence-based and strength-based conversation style that helps people resolve ambivalence and increase commitment for making a behavior change. Motivational interviewing increases the likelihood that people will own a change behavior and become more internally motivated. Participants in this cohort will have more experience in motivational interviewing and in supporting behavioral change, so we will be able to dive deeper, more quickly with this cohort. The application of this education will be more advanced than previous cohorts, include more advanced and behaviorally complex examples, as well as nuanced practice.
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Kaylin Faranda
Training, Technical Assistance, and Program Coordinator
Idaho Community Health Center Association
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