Health Equity

MTM, the company Idaho Medicaid partners with for transportation services, has developed an FAQ to help people understand the program. 

Questions: 

• Who can get rides?
• How do I schedule a ride?
• Can I schedule more than one trip at a time?
• What if my appointment is urgent?
• What if I have a car and can drive myself?
• What do I do once my ride is set up?
• How do I cancel or reschedule my ride?
• What do I do if my ride is late?
• Can I request a certain transportation provider?
• What are my rights and protections?
• How do I file a complaint or concern about MTM’s services?
• How do I file a grievance or appeal?
• What is a long distance trip?
• What assistance can I request for long distance trips?
• What information do I need to have to request a long distance trip?
• How do I request a long distance trip?
• Will you reimburse me for making my own transportation or lodging arrangements?
• Who do I contact with questions about reimbursement?